smart Strengthens Digital Customer Services Development with Hello # Creator Expertise

• The appointment of Hello # creator Clement Gonzalvez as Principal, Mobile Experience supports the continued development of the Hello smart app and future digital customer experiences
• smart Europe strengthens its digital customer services by bringing community feedback and product development closer together
• The company’s approach underlines its commitment to co-creation and customer-centric innovation

November 05, 2026, Leinfelden-Echterdingen, Germany. smart Europe is reinforcing its commitment to dedicated customer solutions and translating real-world insights into products and services that create meaningful value. Consequently, smart is bringing valuable community-driven experience closer to digital product development. A latest proof is the appointment of Clement Gonzalvez, creator of Hello #, one of the most popular independently developed companion apps for vehicles from smart. By joining the smart Europe Customer Services team, Clement Gonzalvez will contribute to the company’s commitment to co-creation and customer-centric innovation.

As an iOS engineer and mobile app developer, Clement Gonzalvez developed the smartphone app Hello # independently and without any commission or funding from smart. Clement Gonzalvez refined the app through close interaction with the smart community and their feedback. In his new role as Principal, Mobile Experience, he will contribute this experience and perspective to the continued development of the official Hello smart app and broader digital customer experiences at smart Europe.

Within the Customer Services department at smart Europe, Clement Gonzalvez and the team will help develop and enable best-in-class digital solutions for smart customers, supporting the continued evolution of the Hello smart app as the digital companion for smart drivers of the smart #1, smart #3, smart #5, as well as the upcoming smart #2 across Europe.